RTK
A member of The MTL Instruments Group plc
 














A member of The MTL Instruments Group plc
5 year guarantee British Standards Institute
FM14290 with ISO9001:2000
Institute of Measurement and Control Companion Compay Hazardous Area

Manufacturers of Alarm Annunciators and Systems
Sequential Event Recorders Display Facias
Hazardous Area Interface Alarm and Display Products
Signal Conditioning & Trip Amplifiers Process Instrumentation

Customer Satisfaction Survey
Please enter your name and your company name and answer at least the ten questions regarding the current situation. When you have answered the ten questions you can also choose any of the three options, Improving, Stable or Deteriorating regarding the change compared to last year on any of the ten criteria. There is also a space below for further comments and your expectations of us as a key supplier. Once you have completed the survey please click the button at the bottom of the page to send the results to us.

We appreciate the time you have taken to fill in this survey and will take action based on the results we receive.

Company Name: Your Name:

CRITERION CURRENT SITUATION CHANGE COMPARED TO PREVIOUS YEAR
Among the best Above average Average Below average Among the worst
Improving

Stable

Deteriorating
Product Quality
Product Documentation
Technical Assistance
Length of lead times, fast-track capability
Respect of lead times
Packaging /
marking / transport
Commercial documents
Management of complaints
Commercial relationship
Enquiries -
speed and accuracy
Complaint
response-time
Other Remarks:
Your expectations (current key requirement):